Refund Policy
Clear conditions, requested and tracked from your dashboard.
Full refunds
If a campaign has not yet started, or we decline it during eligibility review, you receive a full refund.
If we cannot deliver the campaign as described for reasons within our control, you receive a full refund.
Partial refunds
If a campaign is stopped mid-delivery at your request, we refund the undelivered portion of the budget.
Not eligible for refund
Completed campaigns where delivery took place as described. Outcomes such as follower or view counts are not guaranteed and are not grounds for a refund.
Campaigns affected by changes you make to your content or account during delivery (deleting the post, switching to private, or being actioned by the platform).
How to request
Open the order in your dashboard and choose Request refund. Approved refunds are returned to the original payment method, typically within 5–10 business days.
This policy is a starting template. Have it reviewed by a legal professional in your jurisdiction before you launch.